Shipping and returns

Last updated: September 10, 2026

Shipping area and fees

Pharmacli ships everywhere in Canada. Shipping is free and included in the listed price. We do not ship outside Canada.

Delivery times

An order is prepared only after a pharmacist has verified the prescription and payment has been received. Once the order is confirmed and paid, it ships within 1–2 business days. Transit then usually takes 1–5 business days depending on the destination. You receive a tracking number.

Storage during transit

Products are shipped in line with the manufacturer's conditions:

• Cingal: 2 °C to 25 °C, protect from light, do not freeze.
• Durolane: 0 °C to 30 °C, protect from freezing.
• SportVis: below 25 °C, protect from light, do not freeze.

On delivery, check the packaging and store the product under these conditions until your injection appointment.

Damaged parcel, wrong or defective product

If the parcel arrives damaged, the product does not match the order, or you find a defect, contact us within 48 hours of delivery at info@pharmacli.com or (514) 561-4161, with photos if possible. We will replace or refund the product concerned.

Returns

Cingal, Durolane and SportVis are sterile, single-use health products with storage requirements. For safety and traceability reasons, a shipped product cannot be returned or resold once it has left our control, except where there is a defect or an error on our part (see above).

As long as the order has not been paid, you can cancel it at no cost by writing to us. After payment but before shipping, contact us quickly: if the parcel has not left, we cancel and refund in full.

Invalid prescription

If the pharmacist cannot validate your prescription, the order is not confirmed and no amount is charged. If a payment had already been made, it is refunded in full.

Provided for guidance; to be reviewed by legal counsel before official launch.